FAQ
FREQUENTLY ASKED QUESTIONS
Q: How long does it take to receive my order?
A: Our custom items are handmade in 3–5 business days. After production, orders ship via USPS with tracking and usually arrive in 2–5 business days. Most orders arrive in 7–10 business days total. During peak seasons like Mother's Day and holidays, production may take slightly longer.
Q: Can I cancel or change my order?
A: Orders can be cancelled or modified within 12 hours of purchase if production hasn't started. Once we begin making your item, changes are no longer possible.
Q: What if my item arrives damaged or incorrect?
A: Contact us within 7 days at always.asc@poppy-lux.com with photos of the issue. We'll remake or refund the item.
Q: Can I return a personalized item?
A: Because all items are custom-made to your specifications, we cannot accept returns unless the item is damaged or made incorrectly.
Q: What file types do you accept for custom photos?
A: We accept JPG, PNG, and HEIC files. For the best print quality, please send the highest resolution image possible.
Q: Do you offer bulk or wholesale orders?
A: Yes! Contact us at always.asc@poppy-lux.com for bulk pricing on custom orders for events, businesses, or organizations.
Q: Are your tumblers dishwasher safe?
A: We recommend hand washing to preserve the vibrant sublimation print and extend the life of your tumbler.
Q: Do you ship internationally?
A: We currently ship within the United States only.
Q: How do I provide my personalization details?
A: After placing your order, you can include personalization details in the order notes or email us at always.asc@poppy-lux.com with your order number and customization details.
Still have questions? Email us at always.asc@poppy-lux.com or call 813-547-8243!